Inside Sales Representative

Department: Inside Sales
Reports to: Branch Manager

Job Purpose/Performance Outputs:

Provides inside sales service to call-in and walk-in customers.

Essential Functions Performed:

(Other functions/tasks may be required besides those listed)

• Handles incoming customer calls and walk-ins for product sales and information
• Generates, process and files all paperwork from phone and walk-in sales to customers.
• Contacts customers concerning follow-up needs to sales, investigate problem accounts and accounts
• Locates and pulls parts for shipment to customers.
• Enters customer order data into the PC
• Troubleshoots customer problems by phone relative to parts and order status
• Ship parts to customers
• Receive and put away stock

Core Job Competencies (skills, knowledge, abilities) Required:

(Other skills may also be required.)

• Communication skills, including verbal, written and phone
• PC skills
• Blue print reading
• Technical translation of product documents and specifications of vendors and customers
• Attention to Detail
• Product and warranty knowledge
• Mechanical aptitude at a basic level
• Problem-solving skills (ability to identify problems, analyze for cause and develop solutions )
• Knowledge of company products and services specific to branch customers and vendors
• Knowledge of company purchasing and branch accounting procedures and processes